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FAQs

is shipping included in the subscription?

shipping is not included in your subscription. shipping is free on all first orders. for your second orders and beyond, shipping is $9.99. in non-summer months, orders of $50 and above get free shipping. in summer months, orders of $70 and above get free shipping. the cost of your subscription may increase in the summertime.

when will i be charged?

you will be charged when your order is ready to ship using the payment method on file. you can always log into your Subscription Portal to change your payment method.

how can i change my subscription order or the frequency of my order?

you can change your subscription order or the frequency of your order on your Subscription Portal.

when will my order arrive?

your order will arrive every 2, 4, 6, or 8 weeks, depending on your selected frequency. once your order ships, we will send you an email with a shipping confirmation and all tracking information.

can I get a refund on a subscription?

if you are not satisfied with your subscription order, you can email hi@hormbles.com.